Ofqual level 3 diploma in business administration

The Focus Awards Level 3 Diploma in Business Administration (RQF) is aimed at learners in administrative roles, whether that involves working in a team environment or as a personal assistant. The qualification is also aimed at those learners working in a supervisory role or for those who may develop administrative systems as well as those in a customer facing role. It will provide learners with the skills, knowledge, understanding and competence to work in a business and administration environment.


Learners undertaking this qualification will gain an understanding of business communication, management of personal and professional development, administration, business and communication principles. Learners will also study business performance, negotiation, business skills, business document production, administrative support for businesses, equality and diversity, management and leadership, HR, and marketing.

Qualification type

The Focus Awards Level 3 Diploma in Business Administration has been accredited on the Regulated Qualification Framework (RQF). The RQF framework gives learners the opportunity to get the qualifications they need, in a way that suits them. RQF qualifications are designed with the help of employers so learners can be assured that they’re gaining skills that employers are looking for.

The RQF:

Recognises smaller steps of learning and enables learners to build up qualifications bit by bit

Helps learners achieve skills and qualifications that meet industry needs

Enables work-based training to be nationally recognised

Learner Entry Requirements

There are no specific entry requirements for this qualification. It is recommended that learners have subject knowledge at level 2 or above however this is not essential.

Assessment Methods

The Focus Awards Level 3 Diploma in Business Administration (RQF) is internally assessed and
externally assured by Focus Awards.
Each learner is required to create a portfolio of evidence which demonstrates achievement of all the
learning outcomes and the assessment criteria associated with each unit.
The main pieces of evidence for the portfolio could include:
➢ Assessor observation – completed observational checklists on related action plans
➢ Witness testimony
➢ Learner product
➢ Worksheets
➢ Assignments / projects / reports
➢ Record of oral and written questioning
➢ Learner and peer reports
➢ Recognition of prior learning (RPL)
Evidence may be drawn from actual or simulated situations where appropriate and where permitted
by the relevant Sector Skills Council or Sector Skills Body

Progression Routes

Learners who wish to progress from this qualification may use this qualification as a basis for employment or alternatively may progress on to:

Qualifications in management and/or leadership at level 3 or above;

Qualifications in customer service at level 3 or above.